Standard Shipping turnaround time in the USA is between 2 to 6 days with an option to expedite delivery.

Orders are shipped via USPS, FedEx, UPS, and DHL, whichever is most convenient at the time. 

It is the customer’s responsibility to make sure the address information provided is accurate, including city, state, and zip code to prevent any error or delays in shipping.  The customer shipping address cannot be changed once the order has been shipped out.  It is the customer’s responsibility to review their shipping information before order submission.  Failure to provide accurate shipping information may result in a delay and additional shipping costs.

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 

Once your return request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tikimio.com and send your item to tikimio.com.

Shipping 

To return your product, you should mail your product to tikimio.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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